Jingdong Retail Group adheres to the "credibility-based, customer-centric value creation" business philosophy, continues to innovate, and constantly creates value for users and partners. As of now, Jingdong Retail Group has more than 300 million active users, and is committed to providing customers with the best supply at the right time and in the right place through strong supply chain, data, technology and marketing capabilities in different consumption scenarios and connected terminals. Products and services suitable for them.
Over the past 15 years, JD Retail has won the trust of customers by creating the best customer experience in the world and the best efficiency in the industry. JD Retail has completed the full category coverage, is China's leading retailer of computer digital, mobile phones, home appliances, consumer goods, and the largest incremental market for more than 2,000 billion yuan brands and more than 270,000 third-party merchants worldwide.
JD.com is China's largest retail platform for computer digital products. It is committed to creating the ultimate shopping experience for users and has become the largest online retail channel for many well-known computer digital brands. In the second half of 2018, JD.com opened JD.com digital stores in second- and sixth-tier cities across the country, and has opened nearly 300 stores. As the leading online retail platform for mobile phone products and mobile phone peripheral services in China, JD.com has maintained long-term close cooperation with brands and operators to jointly promote the development of 5G ecology and become the first channel for 5G mobile phones and other new 3C products. According to the "China Household Appliances Market Report for the First Half of 2019" released by the China Electronics and Information Industry Development Research Institute, JD.com became the number one retail platform for household appliances in the first half of 2019, with a 22.7% share of domestic and overseas household appliances in all channels. Jingdong Supermarket is the leading online and offline supermarket in the Chinese market, and has become the largest omnichannel retailer of many well-known international fast-moving consumer brands. As of April 2019, Jingdong Supermarket's cumulative order volume exceeded 6 billion orders. In the next three years, Jingdong Supermarket is expected to achieve a cumulative turnover of more than 800 billion yuan in consumer goods.
Among the categories with high growth potential, by building a global fashion and luxury ecosystem, JD.com is becoming an important partner for domestic and foreign top brands to explore the Chinese market. In 2019, nearly 200 global luxury brands have settled in JD.com. At the end of May 2019, Farfetch, the world's top fashion vertical e-commerce company, officially entered JD Fashion. The rapid growth of JD.com has attracted nearly 10,000 stores, of which flagship stores account for more than 40%. JD.com has more than 60,000 home cooperation brands, providing consumers with high-quality home improvement, furniture, household products and services. Jingdong Fresh, which has a full range of products, has become the largest fresh food retail platform online. It currently has 320,000 SKUs, covering seafood, seafood, fruits, vegetables, meat, poultry and eggs, etc., and can provide consumers with food from more than 50 countries and regions. Fresh products, and through the combination of 7FRESH Qixian supermarket online and offline to create the best customer experience for consumers. In November 2019, JD.com officially launched JD.com, the first domestic consumer platform that fully focuses on large import business, to create a reliable one-stop consumer platform for imported goods.
Since 2019, JD.com has fully launched localized life services, and is committed to building a platform for consumers to cover real goods and virtual services such as cars, real estate, travel, local life, auctions, etc., providing products from services to services and online High-quality living services that go up to offline and cover all needs. In May 2019, JD Health officially announced its independent operation. At present, JD Health has established a complete "Internet + medical health" ecosystem, focusing on users, creating an integrated medical experience for medical treatment, providing four major businesses of medical and health e-commerce, Internet medical, health services, and smart medical solutions. Products and services in the sector. In November 2019, JD Health completed the Series A round of preferred stock financing, with a post-investment valuation of approximately US$7 billion.
Faced with the rapid development of sinking emerging markets, JD Retail has formed a two-wheel drive strategy based on the main station and innovative business "Jingxi", and integrates online and offline models, with innovative social and community e-commerce, 500 million The above sinking consumers in emerging markets bring high-quality, low-priced and good things. In August 2019, JD.com launched a newly upgraded "Big Spike" business marketing platform, in which the "Daily Specials" channel focuses on channel sinking. Jingdong New Channel has covered more than 2,800 county-level administrative regions across the country, helping brands to quickly open the sinking channel. 70% of the users of its one-stop B2B ordering platform, JD.com, are from third-tier and below regions. Jingxi's business is centered on the comprehensive upgrade of Jingdong's merger and acquisition business. Based on six major mobile channels including WeChat and mobile QQ two billion-level platforms, the high-quality price-to-quality goods and rich social gameplay create a global domain. Social e-commerce platform. At present, Jingxi has deployed 100 industrial belts nationwide.
JD Retail Business provides smart, customized procurement management solutions for governments, enterprises and public institutions to help companies improve procurement efficiency and reasonably control costs. Currently, it has over 7 million active corporate customers and is over 85% of the world's top 500 companies Common choice.
After years of accumulation, Jingdong Retail has become a typical technology-driven retail company. On the basis of digitalization, JD.com continues to promote the building of intelligent capabilities, through various technologies such as big data and artificial intelligence to achieve cost reduction and efficiency gains in the industry, as well as an optimal user experience. For example, JD's reverse customization (C2M) model reduced product demand investigation time by 75% and shortened the time to market for new products by 67%. JD Retail is the first platform that uses big data and AI technology to control prices, ensuring that consumers can be given the most realistic, stable and competitive prices. The intelligent, omni-channel performance network can select the best cost and most efficient order generation path and distribution plan from different scenarios and formats, and has the background performance capability that other platforms do not have. At present, the number of technical R&D personnel of JD Retail has exceeded one third of the total number of employees.
JD Retail has created more than 50 kinds of service items, covering the entire chain of shopping, after-sales, and delivery, to provide consumers with high-quality services. JD Customer Service has always adhered to the "customer first" service concept. At present, it has more than 10,000 employees and the largest customer service team in China's e-commerce industry with leading service and technical capabilities, which has become one of JD Retail's core competitiveness. At the end of 2019, JD.com announced that it will continue to increase its investment in customer service based on the cumulative investment of more than 15 billion yuan in customer service over the past decade, to provide consumers with a better shopping experience.